SpeedAU Responsible Gaming – Malaysia Safe Play Guide

1. Introduction – Why Responsible Gaming Matters to SpeedAU

SpeedAU is built on trust. That trust goes beyond data security and fair gameplay — it extends to our commitment to ensuring every Malaysian player on our platform does so in a healthy and responsible way.

Responsible gaming is not a concept SpeedAU takes lightly or uses merely as a marketing line. It is a core value we've upheld since the platform launched in 2018. We understand that betting — whether it's Live Casino, jackpot slots, Sports Betting on the Malaysia Super League and EPL, baccarat, IPL cricket, or Mobile Legends esports — is a form of entertainment. And like all forms of entertainment, it should remain something enjoyable, not something that causes stress, debt, or problems in daily life.

This page is SpeedAU's complete guide to responsible gaming — covering how to recognise warning signs, how to use the control tools we provide, and how to get help if you or someone you care about needs it. Please read it carefully and save this page for future reference.

2. Healthy Betting vs. Problem Betting

Not everyone who plays at SpeedAU has a problem — far from it. The majority of our players enjoy gaming as a casual, entertaining pastime, much like going to the cinema or watching the Liga Super Malaysia at the stadium. That said, it is important to understand the difference between healthy betting and betting that is starting to have a negative impact on your life.

Signs of healthy betting at SpeedAU:

• You play within a pre-set budget and do not exceed it
• You play for entertainment and enjoyment, not to "chase back" money you have already lost.
• You can stop playing when your set limit or time is reached without feeling compelled to continue.
• Betting activity does not interfere with your work, family, sleep, or daily responsibilities
• You are not borrowing money or using essential funds to gamble
• Losing does not significantly affect your mood or drive you to keep playing for "revenge"
• You can openly discuss your betting activity with your loved ones.

Signs that gambling may be becoming a problem:

• You feel the need to bet larger amounts to get the same level of excitement
• You play to escape from problems, stress, or negative feelings in your life.
• You try to hide or lie about how much time or money you've spent on betting
• You are borrowing money, selling belongings, or dipping into emergency savings to fund your betting
• You continue playing even though you are aware it is affecting your relationships, work, or finances
• You frequently think about betting even when doing something else

If you recognise yourself in any of the signs above, SpeedAU encourages you to use the control tools we provide or reach out to our support team. No one should have to face these challenges alone.

3. Warning Signs to Watch Out For

SpeedAU proactively monitors player activity patterns to detect signs that may indicate a gambling problem. That said, players themselves and the people around them are best placed to notice behavioural changes at an early stage. The following are warning signs to watch out for:

4. Responsible Gaming Self-Assessment

SpeedAU provides the following self-assessment questions to help you honestly evaluate your relationship with betting activity. Answer each question sincerely — this is purely for your own wellbeing.

If you answer "Yes" to three or more of the questions below, SpeedAU encourages you to contact our support team or use the self-exclusion tool available:

5. How to Use SpeedAU's Deposit Limit Tool

Deposit limits are one of the most effective responsible gaming tools because they prevent problems before they occur — not after. SpeedAU offers deposit limits across three timeframes to give you maximum control:

• Daily Limit: The maximum amount you can deposit in RM within a single calendar day (from midnight to midnight)
• Weekly Limit: Maximum deposit amount in RM within a single week (Monday to Sunday)
• Monthly Limit: Maximum deposit amount in RM within a single calendar month

Once your deposit limit is set on SpeedAU, it takes effect immediately — the system will automatically decline any deposit attempt that exceeds the limit, whether via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX online banking. This applies to all payment methods without exception.

How to set deposit limits on SpeedAU: Log in to your SpeedAU account → Go to "Account Settings" → Select "Responsible Gaming" → Click "Deposit Limit" → Enter your limit in RM → Confirm with an SMS OTP to your Malaysian mobile number. The limit will be active in under 1 minute.

Increasing your deposit limit: If you wish to increase your deposit limit, SpeedAU enforces a mandatory 24-hour waiting period before the change takes effect. This gives you time to reconsider the decision — because experience shows that requests to raise limits are often made in an emotionally unstable state, particularly after a losing session.

Lowering your deposit limit: Conversely, if you wish to lower your deposit limit, the change takes effect immediately with no waiting period. We've deliberately made it easier to decrease a limit than to increase one — this is an intentional design choice made in your best interest.

6. Session Time Limits & SpeedAU Session Reminders

Time flies when you are deep into a live baccarat table, watching a jackpot slot spin, or following an EPL in-play bet. SpeedAU provides time limit tools to keep you aware of exactly how long you have been playing.

Periodic Time Reminders: Enable pop-up reminders that appear on screen every 30 minutes, 1 hour, or at any interval you choose. When a reminder appears, it will show how long you've been playing in the current session and ask you to confirm whether you'd like to continue or stop. This is not a restriction — it's simply a mindfulness prompt.

Daily Session Limit: Set the maximum number of hours you allow yourself to play each day. Once this limit is reached, SpeedAU will automatically log out your account and display a motivational message reminding you of the importance of taking a break. You won't be able to log back in until midnight that day.

Automatic Session Timeout: Your SpeedAU account will automatically log out after 30 minutes of inactivity by default. This helps in situations where you leave your device without manually logging out — preventing unauthorised use and stopping you from "coming back" and continuing to play without intending to.

To activate or adjust your time limit settings, go to "Account Settings" → "Responsible Gaming" → "Time Limits" within the SpeedAU platform. All changes take effect immediately. As with deposit limits, reducing a time limit applies instantly, while increasing it requires a 24-hour waiting period.

7. Self-Exclusion – Taking a Break from SpeedAU

Self-exclusion is an option SpeedAU provides for players who feel they need a break from betting activity — whether for a short period or permanently. It takes courage to make this decision, and we have great respect for players who choose to use it.

During the self-exclusion period, SpeedAU will:

• Immediately blocks all login access to your account
• Stops all marketing and promotional communications to you
• Ensuring you do not receive any bonus offers or invitations to return to play
• Preventing new account registrations using the same details

How to apply for self-exclusion at SpeedAU: Contact the SpeedAU support team via 24/7 live chat in Bahasa Melayu, or email support@speedau.best with the subject line "Self-Exclusion Request". State your preferred period. The process will be completed within 24 hours. No difficult questions — your request will be handled with full respect and confidentiality.

8. Protection of Underage Players at SpeedAU

SpeedAU sets a minimum age of 18 for all players, without exception. This is not merely a legal requirement — it is a moral responsibility that SpeedAU takes very seriously.

Measures SpeedAU uses to prevent underage access:

• Age Verification at Registration: Players are required to enter their date of birth during registration. The SpeedAU system will reject any registration where the date of birth entered indicates the applicant is under 18 years of age.
• KYC Verification: All players are required to complete an identity verification (KYC) process before their first withdrawal is processed. Documents such as a MyKad or Malaysian passport confirm the player's actual age
• Active Monitoring: SpeedAU monitors activity patterns that may indicate an account is being used by an underage individual, even if it was registered under an adult's name
• Immediate Reporting: If SpeedAU detects or receives a complaint that any account is being used by an underage individual, the account will be suspended immediately while an investigation is carried out.

If you are a parent or guardian: Make sure you use parental control software on any devices shared with children to block access to betting sites. Ensure your SpeedAU account password is not easy to guess and is not stored anywhere accessible to children. If you suspect your child has registered or is using a SpeedAU account, contact us immediately at support@speedau.best.

9. Advice for Family Members & Friends

Sometimes, the people closest to us can see problems we haven't noticed ourselves. If you're concerned about the betting habits of someone you care about, this page is here for you too.

How to approach the issue:

• Choose a calm moment to have the conversation — not right after they have finished playing or when emotions are running high
• Use "I" statements in the conversation — "I'm worried about..." rather than "You always..." to avoid coming across as accusatory
• Listen without judgment — people struggling with gambling problems often feel shame and guilt. An empathetic approach is far more effective than anger.
• Offer concrete support — accompany them to a counselling session, help them get in touch with the SpeedAU support team, or simply ask what you can do to help
• Take care of yourself too — family members of players with gambling problems are also affected emotionally. Make sure you seek the support you need as well.

What family members can do through SpeedAU: If you are a legal heir or guardian of a SpeedAU player and have serious concerns about their betting habits, you may contact SpeedAU at support@speedau.best. We are unable to disclose account information without the account holder's consent, but we can guide you on the steps available and appropriate support resources.

10. Help Resources for Malaysian Players

SpeedAU believes that asking for help is a sign of strength, not weakness. If you feel your betting is getting out of control, the following resources are available to players in Malaysia:

11. SpeedAU's Commitment to Responsible Gaming

Responsible gaming is part of SpeedAU's identity — not something added later just to meet compliance requirements. Since the platform first launched in 2018, we have invested in ensuring that the SpeedAU experience is safe and sustainable for the long term.

These are SpeedAU's concrete commitments in the area of responsible gaming:

• Team Training: All SpeedAU support agents undergo specialised training on how to identify and handle problem gambling cases with sensitivity and effectiveness.
• Proactive Monitoring: SpeedAU's system automatically flags accounts that display high-risk activity patterns — such as a sudden spike in deposit amounts or unusually long play sessions — for manual review by our team
• Open Communication: SpeedAU does not hide or make it difficult to access responsible gaming tools. All tools are accessible within three clicks from any page on the platform
• No Aggressive Marketing to At-Risk Players: Players who are in self-exclusion mode, or who have shown patterns of risky activity, will not receive any marketing communications or bonus offers encouraging them to return to play.
• Strict Age Verification: SpeedAU has zero tolerance for any circumvention of age verification procedures and will immediately close any account found to be used by an individual under 18 years of age
• Self-Exclusion Feature: The self-exclusion process at SpeedAU is designed to be simple and quick — we don't want players who need help to go through a complicated process or wait longer than necessary.

SpeedAU believes a healthy player community is one that plays with enjoyment and comes back tomorrow — not one that plays until it causes harm. By looking after our players' wellbeing, we also protect the continuity and reputation of the platform we have built with dedication over the past seven years.

If there is anything we can do better in the area of responsible gaming, we are always open to feedback from our Malaysian player community. Reach out to us at support@speedau.best — your suggestions will be taken seriously.